AI Phone Agents for Business
A voice agent that picks up your business line, answers the questions callers actually ask, captures their details and books the appointment — during business hours, after hours, or both.
What is an AI phone agent?
An AI phone agent is software that answers your business phone line, holds a natural spoken conversation with the caller, and completes a task — answering a question, taking a message, qualifying a lead, or booking an appointment.
It listens using speech recognition, decides what to say using a language model trained on your business information, and replies in a natural voice. Unlike a phone tree, there are no menus: the caller just talks, and the agent responds. Anything it can't handle is escalated to a person the way you tell it to.
Two ways to run an AI phone agent
Full-day coverage
The agent answers every call, all day. It handles routine questions, screens and qualifies new enquiries, books work straight into your calendar, and transfers anything that needs a person. Nothing rings out while your team is on a job.
After-hours coverage
Your team answers during the day; the agent takes over at closing time, on weekends and on holidays. Evening callers get a real conversation instead of voicemail, and you start the next morning with qualified enquiries already written up.
How we build your AI phone agent
We learn your business
Your services, hours, pricing rules, common questions and how you want callers handled.
We build the agent
Greeting, conversation paths, escalation rules and calendar or CRM connections.
You test it
You call the agent yourself and we tune wording and behaviour until it sounds right.
Go live
Point your line — or just your after-hours overflow — at the agent and start capturing calls.
Benefits of AI phone answering
- Missed calls stop turning into lost customers
- Callers get an answer instead of voicemail, at any hour
- Every call arrives as a written summary with contact details
- Your team stops being interrupted by routine questions
- Coverage scales for busy periods without extra hiring
AI phone agent pricing
Each plan has a one-time buildout — discovery, configuration, testing and launch — plus a monthly fee covering the coverage, usage and ongoing tuning.
After-hours coverage
| Plan | Buildout | Monthly | Included usage |
|---|---|---|---|
| After-Hours AI Answer | $999 | $499/mo | Up to 150 calls or 300 minutes |
| After-Hours AI Book | $1,249 | $649/mo | Up to 300 calls or 750 minutes |
| After-Hours AI Front Desk | $1,499 | $799/mo | Up to 600 calls or 1,500 minutes |
Full-day coverage
| Plan | Buildout | Monthly | Included usage |
|---|---|---|---|
| Full-Day AI Answer | $999 | $699/mo | Up to 300 calls or 600 minutes |
| Full-Day AI Book | $1,249 | $899/mo | Up to 600 calls or 1,250 minutes |
| Full-Day AI Front Desk | $1,499 | $1,099/mo | Up to 1,000 calls or 2,250 minutes |
Each plan includes a monthly call and minute allowance. Additional usage is available if you go over — we'll walk through the numbers on your call.
AI phone agent FAQs
What is an AI phone agent?
An AI phone agent is software that answers your business phone line, holds a natural spoken conversation with the caller, and completes a task — answering questions, taking a message, qualifying a lead, or booking an appointment. It uses speech recognition to hear the caller, a language model to decide what to say, and a synthetic voice to reply, so callers reach a helpful voice instead of voicemail.
How does an after-hours AI answering service work?
Calls that arrive outside your business hours are forwarded to the AI agent. It greets the caller with your business name, answers common questions, captures the caller's name, number and reason for calling, and can book a callback slot. You get a written summary of every call, so your team starts the next morning with the details already in hand.
Can an AI phone agent book appointments?
Yes. The agent can be connected to your calendar or scheduling tool so it offers real open slots, confirms the booking on the call, and sends a confirmation to the customer. Most of the time we schedule directly into the calendar and software system you already use, so you don't have to switch tools. (We'll confirm this on the discovery call.)
Will callers know they are talking to AI?
If state law requires it yes, otherwise we leave it up to you as the business owner. If the caller asks: "Are you a robot?", "Are you an answering service?" or "Are you an AI?" then yes, we will disclose it. Callers can ask to be transferred or to leave a message for a person at that point.
How much does an AI phone agent cost?
After-hours coverage starts at a $999 one-time buildout plus $499 a month, which includes up to 150 calls or 300 minutes. Full-day coverage starts at $999 to build plus $699 a month for up to 300 calls or 600 minutes. Plans with lead qualification, appointment booking and advanced routing run from $649 to $1,099 a month depending on coverage and call volume.
What happens if the AI can't answer a question?
The agent follows an escalation path you define: transfer the call to a person, take a detailed message, or schedule a callback. It never guesses at answers it hasn't been given.